🔐 Privacy Policy for Cognuix

Your privacy matters. Cognuix is committed to complying with both U.S. privacy regulations (like CCPA) and European standards under GDPR.

1. Data We Collect

We collect only what is necessary:

• Account and contact information

• Usage and interaction logs (to improve services)

• Communications metadata (never message content unless explicitly consented)

2. How We Use It

We use your data solely to:

• Deliver and improve services

• Provide support

• Comply with legal obligations

We never sell or rent user data.

3. Legal Basis

For EU users, our processing is based on:

• Contractual necessity

• Legitimate interest

• Consent (where applicable)

4. Data Rights (GDPR & CCPA)

You may request:

• Access to your data

• Data correction or deletion

• Restriction of processing

• Data portability

• Objection to processing

To make a request, contact us at privacy@cognuix.com.

5. Data Transfers

Data may be processed in the EU, U.S., or other jurisdictions. We use Standard Contractual Clauses (SCCs) where required.

6. Data Retention

We retain data only as long as needed for service delivery or legal compliance.

7. Third-Party Services

We use third-party services (e.g., AWS, Twilio) under strict privacy terms. Your data is never shared without purpose.

If you have concerns or complaints, please contact us directly. EU residents may also contact their local data protection authority.